FAQ

Can I Return My Order?

If you are not satisfied with your Ultimate Pillow, we will gladly issue you a full refund, subject to the following requirements: - You will need to send the product back to us for assessment - You will need to provide proof of purchase (your product invoice) - The pillow you purchased is in its original condition - that is it is not marked, damaged, worn or used..

What are your product care instructions?

Product Maintenance - Our pillows are divided into sealed compartments to ensure the fibre ball filling stays in the right places. Plump your pillows regularly to keep them in best shape. Product Cleaning - When the pillow is starting to look a little soiled, flat or lumpy, just put it in the washing machine (Gentle Wash) . Wash at a maximum of 60° Celsius (55° Celsius kills dust-mites) and tumble dry to rejuvenate the pillows..

Can I order outside Australia?

We currently ship to all states and cities within Australia. Please contact us if you wish to place an international order.

Do Ultimate Pillows have a warranty?

Your Ultimate Pillow has a 6 month warranty. This warranty is extended to 12 months if you register your warranty online.

How long does shipping take?

Your order will be dispatched within 24 hrs of it being placed and will take 1-14 days to reach you depending on the shipping distance. Most orders are received within 3 business days.

What is your telephone number?

Our telephone number is 0414 783 639. Calling from outside Australia? Dial +61 414 783 639.

Where is the Ultimate Pillow manufactured?

The Ultimate Pillow is designed and manufactured in Australia.

What is an Ultimate Pillow made of? What's In An Ultimate Pillow?

FIBRE BALL TECHNOLOGY

Comfortfil® is thousands of tiny Siliconised polyester fibre balls moving independently of one another. This allows the head, neck and body to nestle into the pillow to give greater comfort and support. The feel of our pillows is similar to feather but without the spiky tips sometimes found with feather pillows, which makes Ultimate Pillows perfect for those who require a soft feather like feel. Ultimate Pillows are non-allergenic, mould and mildew resistant, and odour free. In the morning, give the pillow a fluff up and it will return to its original shape.

PRODUCT CARE

Regular plumping will keep the pillow looking like new. When the pillow is starting to look a little soiled, flat or lumpy, just put it in the washing machine (Gentle Wash) . Wash at a maximum of 60° Celcius (55° Celcius kills dustmites) and tumble dry to rejuvenate the pillows.

JAPARA COTTON

All Ultimate pillows are covered with the luxurious Japara Cotton. Egyptian cotton is superior cotton which has been organically grown in fields of the Nile river Valley in Egypt since the time of the Pharaohs. This cotton is regarded as the finest in the world due to its extra long staples, which are spun to produce a wonderful fabric with increased durability, more lustre and less linting.